Refund Policy of HarborLumenPark
Last Updated: March 1, 2023
At HarborLumenPark, customer satisfaction is our top priority. We understand that sometimes, things don't work out, and you may need to return an item. Therefore, we have established the following Refund Policy to outline the circumstances under which we can provide a refund.
Order Cancellation
If you wish to cancel your order, please do so within the first 10 minutes after placing it by contacting us at +39 06 4782 4782 or visiting our website harborlumenpark.sbs. Any cancellation requests made after the 10-minute window may not result in a refund, as your order might already be in preparation or en route for delivery.
Refund Eligibility
Refunds may be granted under the following conditions:
- If your order is incorrect, incomplete, or not to your satisfaction, contact us within 2 hours of receipt. We would appreciate photographic evidence to expedite the process.
- If your delivery has not arrived within a reasonable time after the estimated delivery time provided.
- If you have been charged for an item that was not delivered due to our mistake.
Please note that slight variations from the menu images or descriptions are not sufficient grounds for a refund, as there may be slight differences in presentation or ingredient availability.
Refunds for Late Delivery
If your delivery arrives significantly later than the estimated delivery time, please let us know. We will assess the situation and, if appropriate, issue a refund or credit for a future order.
How to Request a Refund
To request a refund, please contact our customer service team at +39 06 4782 4782 or through our website harborlumenpark.sbs. Provide your order number, the issue with the order, and, if applicable, photographic evidence.
Refund Processing
We will process your refund request within 7 working days. If a refund is approved, we will credit the amount back to the original method of payment within 14 working days. If the original payment method is unavailable, we will contact you to arrange an alternative refund method.
Non-refundable Items
Gift vouchers, tips for our delivery personnel, and service charges are non-refundable.
Food Quality
We take pride in the quality of our food. If you are dissatisfied with your order's quality, please contact us immediately. We aim to resolve matters promptly and may offer a full or partial refund, or a discount on a future order.
Non-Returnable Food Items
All food items sold are non-returnable due to health and safety reasons. We ask for your understanding in this matter.
Modification of Refund Policy
HarborLumenPark reserves the right to update or modify this refund policy at any time without prior notice. This policy was last updated on the date listed at the top of this document.
Contact Information
If you have any questions about our Refund Policy, please contact us at:
HarborLumenPark+39 06 4782 4782
Pizzeria Del Corso, Rome, 00184, Italy
Website: harborlumenpark.sbs
We always aim to ensure that your experience with HarborLumenPark leaves you satisfied and happy with your choices.